Find answers to common questions about our kitchen essentials, shipping, delivery, and guarantees below. If you need further assistance, our team is always here to help.
Kitchen Tools & Products
What can I prepare with the 5-in-1 Rotary Grater?
Our Rotary Grater is designed for versatile everyday food preparation. Use the 5 interchangeable stainless steel drums for grating hard and soft cheeses (cheddar, parmesan, mozzarella), slicing and shredding vegetables (carrots, courgettes, cucumbers, radishes, potatoes), chopping nuts, chocolate, biscuits, and preparing breadcrumbs. Results depend on ingredient firmness and the selected drum. Always cut larger ingredients to fit the hopper chute and use the food pusher for safety.
Will the suction base hold securely to my kitchen worktop?
Yes. The powerful mechanical suction base is engineered to lock securely onto clean, smooth, non-porous surfaces including polished stone, granite, marble, quartz, composite laminate, and stainless steel. Before locking the lever, ensure both the countertop surface and the rubber base are clean and completely dry.
How do I clean and care for the Rotary Grater?
Disassembly takes just seconds: simply unlock the handle and slide the drum out. We recommend hand washing the drums and transparent barrel in warm, soapy water to maintain blade sharpness over years of use. Avoid touching blade edges directly with bare hands, and ensure all parts are dried thoroughly before placing drums in their storage caddy.
Do all colourways include all 5 drums?
Yes. Whether you choose Sage Green, Paper White, or Slate Black, every unit includes the full set of five interchangeable stainless steel cutting drums plus the drum storage organizer.
Does it require power cables or batteries?
No. The Rotary Grater is 100% manual and mechanical. There are no cords, no charging adapters, and no motors to burn out.
How does the Semi-Automatic Push Whisk work?
The Push Whisk features an internal spiral drive mechanism. Simply place the whisk head into your bowl and press down on the handle. The head automatically spins with high rotational speed on both downward and upward strokes, aerating and blending without tiring your wrist or needing batteries.
Are the Food Storage Containers airtight and leakproof?
Yes. Our food storage containers feature precision silicone perimeter seals and secure four-sided locking latches to keep ingredients fresh, pantry items dry, and prevent spills.
Shipping & Delivery
Where do you deliver and what are the shipping costs?
We provide fast, tracked shipping with standard free delivery across our primary destinations:
- United States: FREE Standard Tracked Delivery (7–14 business days).
- United Kingdom: FREE Standard Tracked Delivery (5–8 business days).
- International (Canada, Australia, New Zealand): FREE Standard Tracked Delivery (7–14 business days).
How do I track my order?
As soon as your order is dispatched from our fulfilment centre, you will receive an automatic dispatch email containing your tracking number and carrier link. You can track your package progress anytime on our Track Your Order page.
Returns, Exchanges & Support
What is your return policy?
We stand behind the quality of every tool we make with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your order, simply reach out to us within 30 days of delivery for return instructions and a full refund or replacement.
How do I reach customer support?
Our friendly customer support team is available 7 days a week. You can contact us anytime via our Contact Us form or directly via email at houseofprep.support@gmail.com. We respond to all inquiries within 24 hours.