Terms & Conditions

These terms describe ordering from the House of Prep online store. Please read them alongside our Shipping Policy and Refund Policy.

Product information

Review the product description, included accessories, colour selection and price before placing an order. Colours may appear slightly different across screens.

Orders and payment

The checkout shows the items, available delivery options and total charges for your order. Payments are handled through the payment methods offered at checkout. Keep your order confirmation for your records.

Changes or errors

If you notice an error in your order, contact us promptly. If we identify a stock, pricing or order issue, we’ll contact you to explain the available options.

Delivery

Delivery options and estimates are provided at checkout. See our Shipping Policy for tracking and delay information.

Returns and product issues

Our Refund Policy explains how to request help with a return, damaged item or incorrect order. Nothing in these terms limits rights that cannot be excluded under applicable law.

Contact

Use our Contact page for questions about your order or these terms.