Refunds & Delivery

Everything you need to know about receiving your order and getting help if something isn’t right.

Delivery

Available destinations, shipping charges and delivery estimates are shown at checkout. Your dispatch email will include a tracking link when tracking is available.

Read our Shipping Policy or visit Track Your Order for help following a parcel.

Returns and refunds

To request a return, contact us with your order number and the reason for your request. We’ll confirm eligibility, the return address and the next steps before you send anything back.

If your item arrives damaged, faulty or different from what you ordered, include a description and photos where possible so we can help resolve it.

See our Refund Policy for the return process. Nothing in our store policies affects your rights under applicable consumer law.