Refunds & Delivery

Our current delivery destinations are the United Kingdom, United States, Canada, Australia and New Zealand.

Orders dispatch within 1–3 business days. Estimated delivery after dispatch is 6–12 business days to the UK, 7–14 to the US, 8–14 to Canada and Australia, and 7–13 to New Zealand.

Standard shipping is free to these destinations; available delivery options appear at checkout. See our Shipping Policy for customs, tracking and delays.

30-day returns

Request a return within 30 days of delivery. Items under our voluntary promise should be in the condition received with all parts and accessories. We cover return shipping for damaged, defective or incorrect items; you pay direct postage for change-of-mind returns.

Approved refunds go to your original payment method within 10 business days, or sooner where required by law. Our 12-month limited warranty covers manufacturing defects. Your statutory rights are unaffected.

Read the full Refund Policy or contact us with your order number.