Refund policy

If something isn’t right with your order, we’re here to help.

Requesting a return

Contact us with your order number, the item you want to return and the reason. We’ll confirm the applicable return terms and instructions before you send the item back.

Please wait for a confirmed return address. Keep the item and its accessories together, and retain proof of postage when returning an item.

Damaged, faulty or incorrect items

Let us know what happened and include photos where possible. We’ll explain the available next steps, which may include a replacement, repair or refund depending on the circumstances and your rights.

Refunds

When a refund is approved, we’ll confirm the amount and process it through the original payment method where possible. Your payment provider may need additional time to show the funds in your account.

Return costs

We’ll confirm any applicable return costs when providing your return instructions. Your statutory rights are unaffected.