HOUSE OF PREP
Shipping Policy
Shipping options depend on your delivery address and the items in your order.
Before you order
Check the available delivery destinations, shipping charges and estimated delivery dates at checkout. Please make sure your address and contact details are correct.
Dispatch and tracking
We’ll email you when your order is dispatched. If tracking is available, your dispatch email will include the link. Visit Track Your Order if you need help finding it.
Delivery estimates
Delivery estimates are not guaranteed arrival dates. Carrier operations, customs, weekends and public holidays can affect when a parcel arrives.
Address changes or delays
Contact us with your order number as soon as possible if an address needs correcting or a parcel appears delayed. We’ll check the order’s status and explain what we can do.
Returns
For return requests, see our Refund Policy.